BitPix

Privacy

Updated 15/10/2018

  1. Personal data we collect
    1. Contact forms
      1. Should you make use any of the contact forms on BitPix.com.au you automatically grant BitPix the right to store your name and any contact details provided in order to respond to your message and make contact with you in the future regarding BitPix services.
      2. Your browser may also save your name, email address and phone number using cookies. These are for your convenience so that you do not have to fill in your details again should you use this form again in the future. These cookies will last for one year.
  2. Payment data
    1. Payment data is not seen by BitPix employees and is protected via the third parties we process payments through.
      1. Payments made via BitPix.com.au are processed through Stripe. No payment data is stored by BitPix.
      2. Payments made via direct bank transfer are processed through the applicable bank and all data is protected under the privacy policy put in place by the bank.
  3. Embedded content from other websites
    1. Pages on BitPix.com.au may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
    2. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
    3. BitPix.com.au utilises live chat functionality which is provided by Facebook. All data is protected by Facebook; personal details such as login credentials are not accessed by or stored by BitPix. 
  4. What we do with your data
    1. Who we share your data with
      1. BitPix does not share your data with any third party.
    2. How your data is stored
      1. BitPix stores the personal information provided by you when contacting us through the contact forms on BitPix.com.au. This is stored in a local database that is not accessible through the internet.
    3. How long we retain your data
      1. BitPix retains your data for the duration of the project undertaken at your request.
      2. Once the project is completed, your data is stored as long as you are a BitPix customer (for example if BitPix hosts your website)
      3. If you no longer host your website with BitPix, your data will be stored for up to 5 years, or as long as you may be deemed a potential returning customer.
  5. Mail, email and telemarketing
    1. BitPix may use your contact details to provide you with updates to services or marketing material via mail, email or telephone. You may opt-out at any time by clicking the unsubscribe link in an email, sending a request via our contact form or calling us directly.
  6. What rights you have over your data
    1. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  7. How we protect your data
    1. Your data is stored locally in an offline database to ensure protection from external digital attacks.
    2. Your data is periodically backed up via external hard drive and kept offsite.
  8. What third parties we receive data from
    1. We receive analytical data from Google and Bing regarding how you arrived at our website and the navigation path you took from page to page.
    2. This data is not stored by BitPix and is protected under the privacy policies held by Google and Bing.
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