Need tech support?
We're here to help business and home users!
We offer both remote and on-site tech support for homes and offices, and the majority of support queries can be resolved within the hour!
We know you don’t want to be bored with the technical details. Our technicians are friendly and use plain English to let you know how they resolved your issue.
We take every precaution to ensure your sensitive business data or personal information is never compromised whilst carrying out our services.
We are based in South East Melbourne and can arrive at most local on-site jobs within 2 hours to solve your problem so you can get on with your day.
Something on your mind?
Our popular tech support services
Our technicians will give your Windows PC or Laptop a Spring clean, checking for any undesirable software (malware) and taking steps to give it a speed boost.
We can detect and remove most viruses, malware and ransomware if caught in time. We can also advise about false positives and common internet scams.
Our technicians are able to help you install and set up most hardware and software including printers, network devices, or even just reinstalling Windows.
We can backup, transfer and restore entire devices, personal information, photos and more. We also supply additional storage and backup solutions.
Perfect for your business
Not every company can afford to keep a permanent IT team on their payroll, and many don’t even need that dedicated in-house support.
BitPix provides a remote IT solution that is flexible, cost-effective and supports your business with direct, efficient tech support.
Whether you just have the occasional ad-hoc support request or you need a direct line to technicians who know your technology inside and out, we can work out a solution tailored to your needs. We use remote desktop support, a ticket system and on-site visits to maintain your IT infrastructure so you can focus on running your business.
Ask us anything!
- Bought a new iPad and aren’t sure how to get it connected to your WiFi?
- Need to transfer your photos to a new laptop?
- Wish your PC would load faster?
- Trying to get your office computers linked on a local network?
- Want to improve your Zoom or Skype video quality?
- Received an email with a suspicious attachment?
How does it work?
We offer on-site support throughout Melbourne although most support queries can be dealt with remotely. This is conducted either via our live chat functionality, over the phone or by email. Once you get in touch, we’ll first ask you to sign our quick and easy digital Service Agreement which can be done through your phone, tablet, laptop or PC.
The Service Agreement helps cover both yourself and our technicians during all support services. Once you have agreed to the terms and provided sufficient contact information, we discuss your support request with you and help resolve your problem as quickly as possible.
In some cases we may need to remotely connect to your Windows PC or laptop to view and control your screen, with your permission. This helps us diagnose and solve problems much faster.
Once you are satisfied that the problem has been remedied, you will be required to sign the technicians job sheet showing that the work was completed and you will receive an invoice via email which is due to be paid within 7 days.
If we need to visit your home or business to conduct our services, we will book in a date and time that suits you. We can arrive at most regional Melbourne premises within 2 hours, providing a support slot is available.
What does it cost?
All remote support including phone, live chat, email and remote desktop is charged at $20 per 15 minute block.
For all on-site bookings, a call-out fee of $50 applies. On-site time is charged at $80 for the first hour, with additional time charged in 15 minute blocks.
Should travel time to your premises exceed 45 minutes, the call-out fee is instead charged at $20 per 15 minutes of travel time.
The minimum on-site fee is $130 (the call-out fee + the first hour).
Should you need to cancel a booking, you must do so at least 2 hours prior to the allotted time slot or the call-out fee will still be charged.
Our services are available Monday to Friday, 8am to 5pm. Any urgent time-sensitive support, out of hours bookings or weekend services are billed at our emergency rates and subject to availability.